Annual Report and Accounts | 2024
Annual Report and Accounts | 2024
AN AWARD-WINNING YEAR 2024 was another award-winning year for the Group, particularly in the area of customer service and excellence. Our award wins during the year demonstrate why Shannon Airport is Ireland’s favourite airport.
AVIATION CUSTOMER FOCUS ACHIEVEMENT
The airport further distinguished itself by winning the Aviation Customer Focus Achievement award at the prestigious Aviation Industry Awards. The Shannon Airport Group staff pictured (L-R) are Ian McGill, Paul Hennessy, Pat O’Brien, Clare Corry, Mark Browne, Pamela Brooks, Trevor Curran, Pat Foley, Emily Brown and Niall Kearns.
We ranked first in the travel category and fourth overall for customer experience excellence in the Ireland Customer Experience Insights (CXi) Report. We maintained our status as the country’s top airport brand according to the RED C Brand Reaction Index (BRII) Ireland 2024.
BEST CX TEAM
PLACEMAKING INITIATIVE OF THE YEAR
The airport excelled at the national Customer Experience Awards, scooping Best CX Team award in the transport category for the second consecutive year. Pictured (L-R) are Trevor Curran, Pamela Brooks and Pat O’Brien from The Shannon Airport Group.
The Group won the Placemaking Initiative of the Year award at the National Property Awards for initiatives across its Shannon Campus. Pictured with the award are staff members (L-R) Paul Whelan, Grainne McInerney, Gerry Dillon, Vanessa McTigue and Deirdre Whitney.
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